ShopShaadi’s Returns & Exchange Policy allows you to return or exchange most products purchased on ShopShaadi for any reason within the specified return/exchange period (check the product details page for the same).
However, customers should carefully look at each product’s information page to check whether the product is returnable or a No Returns/Exchange product.
RETURNS CRITERIA: (for products only)
Customers seeking to return or exchange a product for any reason must notify ShopShaadi within 48 hours of receiving the product by the following methods (applied only in the case of non-perishable items):
- You can place a Return/Exchange request from the ‘Order History’ section under ‘My Account’.
- Alternatively, you can also write to us at firstname.lastname@example.org or contact Customer Care at 7982763616.
Once the request has been generated, the items must be returned to us within 7 business days. ShopShaadi does not provide refunds for returned orders. However, the Company will provide Store Credit worth the same amount as the returned product, if the following criteria are met:
- All items must be returned in their original condition with all original tags and packaging intact. All material, including plastic wrapping, dust bags, gift boxes, and authenticity cards must be returned along with the product. (E.g. shoes must be packed in the original shoe box).
- All items must be unused, unworn, unwashed, undamaged, and unsoiled.
- If the above criteria are not met, the product will be returned to the customer & the customer will not be entitled to any store credit.
- The same policies apply to all items bought via Store Credit.
ShopShaadi offers Free Returns i.e. we will arrange and pay for the shipping cost of returned products within India. We only ask that you preserve its original condition, tags, and packaging. There are two ways to return a product to us:
- Pick-up: In most locations, we offer a free return pick-up service.
- Self-Ship: In case a reverse pick-up facility is not available at your location, you may courier the product to us within 7 business days at our registered address: ShopShaadi Pvt Ltd, Plot no 108, Sector 44, Near Millennium City Centre Metro Station, Gurgaon – 122003, Haryana, India.
We will reimburse the shipping cost, up to Rs. 200, as soon as we receive the courier receipt and the product back at our warehouse. Note: Reimbursement will only be processed if the courier slip is emailed to us at email@example.com
- ShopShaadi does not provide pick-up for Exchange. Once an Exchange request has been generated, please ship the product to us within 7 business days at our registered address: ShopShaadi Pvt Ltd, Plot no 108, Sector 44, Near Millennium City Centre Metro Station, Gurgaon – 122003, Haryana, India.
ShopShaadi will not bear the cost of shipping for Exchange Items. All exchanges are subject to stock availability. Please note that we only offer size exchanges.
The following EXCEPTIONS and RULES apply to this Policy:
- If the product received is faulty or damaged, please inform our Customer Care team, with pictures of the damage or issue. Our team will assess the damage and offer to exchange the product for a new one or give store credit, once the original product is returned.
- Please note that products are considered “damaged” only if they have a severe manufacturing defect making them unfit for wear or use. Items that are damaged due to normal wear are not faulty products.
- A product is not considered ‘faulty’ if there is a slight color variation between the image on the website and the actual product.
- ShopShaadi is not liable for damages to the product after it has been received by the customer. If the product has been damaged in transit (e.g. the packaging is damaged), the customer may refuse to accept the product and inform ShopShaadi by emailing firstname.lastname@example.org or calling our Customer Care Helpline at _____ from Monday to Friday: 11 am – 7 pm and on Saturdays 11 am – 6 pm)
- Refunds will only be given in exceptional circumstances.